Troubleshooting
Find the message you see, then try the fix. If it persists, email support and say what you were doing.
Open the appUpdated 2026-10-22
Messages and fixes
| You see | What it means | Try this |
|---|---|---|
| Not saved · Retry | The last save did not reach the server. | Choose Retry. Your work is still on this device. |
| You're offline | No connection. Edits stay on this device. | Reconnect. Edits sync automatically. |
| Your changes were merged with edits made elsewhere. | The board changed in another tab or device. | Check the result. Undo if something is missing. |
| Change conflicted with another edit and was undone. | A merge was not possible. | Re-apply your edit. |
| Could not load your boards | The board list failed to load. | Check your connection and choose Try again. |
| Could not open that template. | The template failed to load. | Pick it again, or start a blank board. |
| This share link is invalid or has been revoked. | The owner turned the link off. | Ask the owner for a new link. |
Still stuck?
Email the address below with the board type, the steps you took and the exact message. Do not include passwords. Do not attach boards you cannot share.
What you should see
The message clears and the save status returns to Saved or Only on this device.